What is your subscription policy?Updated 2 months ago

When you purchase a subscription, you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select during the checkout process using our Subscribe and Save feature. A subscription box is defined by all items scheduled at a single frequency to a single address. You can create multiple subscription boxes for different frequencies, addresses, etc. Shipping is calculated for each shipment. Subscriptions under a single account that are the same frequency, payment details, and shipping address will be combined if scheduled within 7 days of each other.

Your payment details will be stored securely, and you'll be charged for each of these deliveries at the frequency you set for your subscriptions.

We’ll always pass along savings to customers, wherever possible. Prices may fluctuate; however, your subscription savings remain constant (up to 15% based on the products you're subscribed to). When price changes occur, they will be updated on the applicable subscription items. Subscribe and save discounts will be applied to the current Love Grown price for the item. Any subscription items added during a sale will return to the normal retail price once the sale has ended.

If there is an inability to process the subscription in full due to payment processing or inventory limitations, you’ll receive communication through email to notify you and allow for the opportunity to update your subscription. When the order is scheduled to process, we will remove any items that are unavailable and ship any available items. Shipping costs will be determined based on the subtotal of the items scheduled to ship and not based on what's available to ensure there is no penalty for an out-of-stock item.

If you want to cancel or change your subscription, you can do it at any time. Changes made to subscriptions will reflect on future orders. Orders that are already in progress will not be impacted by changes made to the subscription, so it’s important to make any desired changes at least 1 day before the order processing date set.

Canceling your subscription will not automatically cancel a recent order. Contact our Customer Care Team to request an order cancellation if an order has been processed that you'd like to try to cancel. Orders that have already been fulfilled cannot be canceled. There are fees associated with requests to reroute or return packages, so we encourage modifications to be made the day before your order is scheduled to process.

We do send reminder emails 3 days before an order is scheduled to process, in addition to order confirmation emails, but we are not responsible for any transmission issues or filters that your email provider may have set.

Subscriptions can easily be managed directly through your Hive account. To make changes, select Manage Subscriptions from the account login page. From there, you can edit or cancel your recurring subscriptions.

See our returns policy for more details on returns and refunds.

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