Heavy Metals

Prop 65

Packaging

Need Help?

We'll respond within 24 business hours. 

Chat Hours: 9am–5:30pm EST, Mon–Fri.

Love Grown

Sustainability and Safety

What is your subscription policy?

How do I manage my Autoship?

How do I add items to my existing Autoship box?

How do I see what’s coming in my next shipment?

How do I change the frequency of a product that is in my monthly box?

How do I skip a product that is in my upcoming shipment?

When is my box shipping?

Can I change the shipment date for my Autoship delivery or skip a month?

How do I change my shipping address?

How do I change my payment method for Autoship?

I’m trying to sign in to my Autoship Account but am getting an error that my email address isn’t recognized. What should I do?

How do I apply a promo code to my Autoship box?

Does having a subscription “lock in” the price?

Is there a fee to cancel?

How do I cancel my Autoship?

How do I get my autoship order sooner?

What if I try something and don’t want to get it again?

What happens if a product I'm subscribed to is out of stock?

How do apply my store credit to my autoship order?

How do I apply a gift card to my subscription order?

Autoship: Your Green Routine, Simplified.

How much does shipping cost?

Where do you ship/How do you ship?

When will my order ship?

How do I update my shipping address?

What payment methods do you take?

How do I update my payment information?

How do I track my order?

What are your bulk order policies (12 or more of one product)?

How do I reset my password?

How do I make an account?

How do I request tax exemption?

How do I return something and how much does it cost?

What do I do if my order tracking shows as delivered, but I haven’t received my package?

How do your discounts work?

How do gift cards work?

How do I earn Love Grown Credit?

How do I apply store credit to my order?

Can I make a one-time purchase instead of subscribing?

Shipping and Shopping

I want to avoid heavy metals as much as possible for myself or my family. How do I do that?

Why are there heavy metals in food to begin with and how do we get to better?

What is Prop 65?

What does a Prop 65 warning label mean and why is it even necessary?

How are items packaged? What materials do you use?

Why isn't all of your packaging plastic free?

You mention that sometimes plastic is the best available option, how?

Plastic seems complicated. What else should I know?

Plastic

Who tests your products?

What is the significance of Love Grown being Clean Label Project Certified?

How do I read the test results?

What specific heavy metals are Love Grown cereals tested for, and what were the results?

Testing and Certifications

What makes Love Grown Coffee better than others?

What machines can I use your pods with?

Where is Love Grown coffee grown?

What process is used to decaffeinate the coffee?

Are Love Grown coffee pods compostable?

Is this coffee low acid?

Is Love Grown coffee allergen free?

Is Love Grown coffee water-washed?

Is Love Grown coffee certified as Organic?

What materials are used for the coffee pods and their pouch?

What is the shelf life of the Love Grown coffee?

The pods are leaving grounds in my coffee cup. What should I do?

Love Grown Coffee

Where can I purchase Love Grown Cereals?

What is the vitamin E derived from?

Do Love Grown cereals contain seed oils?

Is Love Grown cereal certified as Organic?

What natural flavors do you use in your cereals?

What allergens are present in the facility that makes your cereal?

What is the shelf life of the Love Grown cereal?

Love Grown Cereal

Is Petal vegan? Are the products tested on animals?

Do I have to use the Petal bottle?

How much soap will each pod make?

What happens to the film from the pod when I mix it with water?

Why does the soap feel thin?

Petal Soap

Products

About Love Grown